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Shift Filling - 2021 Year in Review

In a previous blog post, we discussed some of the critical elements to optimization around filling vacant shifts, such as strategic communications, advance planning, and infusing personalization in the process. By incorporating these elements into an end-to-end, holistic automation approach, organizations can maximize their return on investment. Employees involved in the [...]

Vacation Mapping - 2021 Year in Review

In a previous blog post, we examined the multiple benefits of creating a pro-vacation culture within an organization and strategies for doing so. However, administering vacation processes, particularly complex ones in large organizations is tedious and highly disruptive. There are an immense amount of resources involved that detract from an organization’s core areas of [...]

(Award Winning) Service Excellence by D.E.S.I.G.N

"Service, in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do, if you are to bring it to your customer interactions." – Betsy Sanders, Author, Fabled Service Service excellence has been tightly woven into Andgo’s fabric since the company’s inception. To us, service excellence is exemplified by the quality of [...]

Understand Employee Shift Management vs. Employee Request Management

Like it is for other organizations, the biggest assets to hospitals and healthcare practices are their employees. If your employees are dissatisfied with your management procedures and methods, however, your productivity and profits will suffer.  Our employee management software helps prevent this. Read ahead to know how we incorporate shift management and request [...]

Meet the Team – Cam McHugh

Cam is a Senior Software Developer with Andgo and spends the majority of his time writing code. However, he also enjoys the opportunity to participate in frequent software design meetings, architectural planning, and helping out with operational issues. He’s been heavily involved in developing our integration with Kronos Workforce Dimensions, an industry-leading suite of [...]

Andgo is excited to participate in the CTA bicoastal program

Andgo is proud and excited to participate in an amazing global initiative. The Canadian Technology Accelerator (CTA) bi-coastal program is dedicated to the development of high-potential digital health companies. The program has also partnered with industry-leading organizations at the forefront of digital health innovation. Read the full press release here.

Broadcast helps the SHA mobilize a team to go North

Saskatchewan recently saw a spike in COVID-19 cases in a northern community. It was imperative to mobilize a team of healthcare professionals as quickly as possible to assist the Northern Inter-Tribal Health Authority in managing the outbreak. The Saskatchewan Health Authority (SHA) needed to get support to the north immediately, so they turned to Broadcast for help. 

Diversity and Inclusion at Andgo

At Andgo, we’ve been having many conversations around diversity and inclusion. We’ve been discussing ways in which we can promote and hire a diverse and inclusive team and elevate minority groups in our industry. The conversation is still happening, and we’re excited to see where it leads. We want to use this momentum as a catalyst for actionable change.

How Andgo responded to the toll-free challenges created by COVID

New challenges are coming up with the COVID-19 pandemic. Many businesses have shifted to working remotely, and telephone and communication channels are being put to the test. Toll-free lines are opening up to the many public queries coming in due to the pandemic. Governments and Health Regions needed a way to effectively communicate with the public in an efficient way. [...]