Privacy Policy
Andgo's Committment to Privacy
Your privacy is important to us. It is Andgo Systems’ policy to respect your privacy regarding any information we may collect from you across our website, https://andgosystems.com, and other sites we own and operate.
Andgo Systems identifies and communicates available shift details to employees and gives you the opportunity to manage your schedule. When you access and use our scheduling services (the “Services”), you agree to let us collect, use, disclose, and retain certain personal information that is given to us by you and your employer. This Privacy Policy provides a basic outline of how and why we do that and how we safeguard your information.
Compliance With Laws
We’re committed to protecting your personal information and complying with all relevant legislation, such as the Personal Information Protection and Electronic Documents Act. We’ll continue to update this Privacy Policy to ensure we can do this to the best of our ability. If we make any changes to our privacy policy, we’ll be sure to let you know. When you continue using the Services after changes are made known to you, you’ll be agreeing to the revised Privacy Policy.
Andgo Systems is a Canadian corporation and is compliant with applicable Canadian privacy laws and the General Data Protection Regulation (GDPR). As we are a Canadian company and Canada is recognized by the European Union as a destination country with an adequate level of protection for the data privacy of individuals, we are permitted to retain personal data of EU data subjects in Canada.
Information Collected by the Andgo Systems Application
We only collect personal information that is necessary to our provision of the Services. For the most part, we receive that information – such as your name, employee number, email addresses (business or personal), phone numbers, scheduling details, and other employment information – from your employer.
We may also collect some personal information directly from you, such as the email address you use to log in to the Services, your notification preferences, your login and password, and any employment absence-related details you might include in requests for leave. Please do not share any personal information in those requests that you would not want your employer or colleagues to see.
We may collect other technical information about you when you use the Services. This information may include the type of device you use to access our services (such as your computer, phone, or tablet), but it may also include information about the make and model of your device, your operating system, browser type and IP address. We may collect or receive some of this information through the use of analytical technology or cookies to improve your experience when using the Services.
Information Collection and Disclosure to Third Parties
In general, we are going to use your information to enable us to provide you and your employer with the Services. Additionally, there could be circumstances where we are required by law to share some of your personal information. For instance, we may have to disclose personal information in accordance with a court order or a search warrant, or if it is required in an emergency. This information may be disclosed in relation to a merger, acquisition or sale of some or all of our assets or our business. If the latter happens, we will let you know.
We may use an anonymized history of your interaction with the system when conducting testing or research with respect to the Services, and we may disclose that anonymized data to third parties to assist us with analyzing trends, such as which parts of the Services you and your colleagues use most.
We may disclose technical performance metrics to third party services that monitor system performance and alert us of performance problems or errors.
We do not sell your personal information.
Data Storage
Andgo Systems securely stores your data in Google Cloud Platform (GCP) data centres located in Canada. Google does not have access to customer data and all storage is encrypted in accordance with GCP’s Encryption at Rest Policy. Refer to Google’s Canadian data privacy policy for more information: https://cloud.google.com/security/compliance/pipeda-canada
Andgo Systems will keep customer data such as your name, employee number, email addresses, phone numbers, scheduling details, and other employment information for 7 years after its use has been exhausted. Once this time period has expired, we will delete your data. See https://cloud.google.com/docs/security/deletion for more information.
Data Rights Under GDPR
Andgo Systems would like to make sure you are fully aware of all of your data protection rights. If you are a resident of the EU, you have additional rights under GDPR:
The right to access – You have the right to request Andgo Systems for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Andgo Systems correct any information you believe is inaccurate. You also have the right to request Andgo Systems to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Andgo Systems erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Andgo Systems restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Andgo Systems processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Andgo Systems transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us in writing. Email us at: privacy@andgosystems.com
Managing Cookies
Cookies are text files placed on your computer to collect standard internet login information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology.
You can set your browser to not accept cookies. Please be aware that there may be some loss of functionality if cookies are disabled.
Safeguarding Your Information
We use best practices in storage and encryption to protect your personal information from unauthorized access, collection, use and disclosure.
Our team is trained to understand the importance of privacy and will use your information only to the extent necessary to provide the Services. We only retain personal information for as long as necessary to provide the Services and take appropriate safety measures when destroying or disposing of your information. We take steps to ensure that your information is only accessible to your employer in accordance with their scheduling policies.
Your privacy is important to us and we go to great lengths to safeguard your information. We review our security measures regularly and will update them as our business, the law and technology develop.
Questions / Concerns
If you have questions or concerns about this Privacy Policy, your personal information, how we’re using it or to whom we’re disclosing it, feel free to contact us and our Privacy Officer, Erik Frederiksen - privacy@andgosystems.com
This policy is effective as of 24 March 2023.