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Quick Dial

Automatically receive, route and prioritize urgent employee phone requests (such as absence reporting) and present the information to scheduling teams via dashboards organized by priority and category.

Quick Dial At-a-Glance

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Inbound Call

Employees call a toll-free number to self-select the category/reason for their call

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Auto Routing

All employee requests are automatically routed to a centralized dashboard for review

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Notification

An email notification is sent to management notifying them of the employee absences & requests

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Auto Update

The schedule is updated in real-time, reflecting the absence and the appropriate pay code

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Quick Dial is not just for employees calling in sick – it can be expanded to other operations where a large volume of incoming phone calls are received.

Streamline, categorize and prioritize common/frequent inbound requests for your scheduling team. Quick Dial is flexible and configurable to meet your organization’s dial-in needs, such as: reporting injuries, managers requesting additional converge and/or providing department scheduling instructions, replying to priority group messages and more!

Benefits

Andgo’s Quick Dial empowers employees to submit phone call requests (such as reporting an absence) through a highly intuitive Interactive Voice Response (IVR) system. Each call and corresponding action is automatically logged and reviewable in the audit trail. Quick Dial optimizes how scheduling departments receive, direct and process incoming phone calls.

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Features


Flexible and Configurable

Quick Dial is flexible and configurable to meet your organization’s dial in needs, such as: reporting injuries, managers requesting additional coverage and/or providing department scheduling instructions, replying to priority group messages and more!
Flexible and Configurable

More Effective Teams

Streamline, categorize and prioritize common/frequent inbound requests for your scheduling team. By also activating Andgo’s Enhanced Absences, Managers can be included in the absence approval process.
More Effective Teams

Consistent Data and Measurable Workflows

Automatically connects to schedule data. Shows the most up-to-date changes using standardized, consistent information gathered in the request process.
Consistent Data and Measurable Workflows

Know What is Urgent

Tasks are automatically prioritized and categorized for the scheduling team, removing ambiguity around urgency.
Know What is Urgent

Submit Phone Requests

Andgo’s Quick Dial empowers employees to submit phone call requests (such as reporting an absence) through a highly intuitive IVR system. Adding Andgo's Enhanced Absences allows for online absence submission and processing.
Submit Phone Requests

Ability to Report Immediately

Removes the need for a live interaction for unplanned leaves - employees have confidence in successfully reporting absences immediately.
Ability to Report Immediately

Quick Dial Savings Calculator

Calculate

Your Annual Savings:

Scheduling Costs before Andgo

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Scheduling Costs after Andgo

0.00

You Save

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**Time to manually receive & process calls takes an average of 7 minutes based off Andgo customer baseline data

**Time receive & process calls with Andgo Quick Dial takes an average of 1 minutes based off Andgo historical metrics

Let's Connect

Curious about how Andgo could help your organization save time and money?

We’d love to learn more about your challenges and give you a virtual tour!

Product Suite

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