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How Andgo responded to the toll-free challenges created by COVID

New challenges are coming up with the COVID-19 pandemic. Many businesses have shifted to working remotely, and telephone and communication channels are being put to the test. Toll-free lines are opening up to the many public queries coming in due to the pandemic. Governments and Health Regions needed a way to effectively communicate with the public in an efficient way. [...]

Andgo named one of Betakit’s Eight Prairie Startups to watch in 2020

Andgo is proud and excited to be listed as one of Betakit’s Eight Prairie Startups to watch in 2020. Check out the full article here. Andgo has been listed alongside: Vendasta Kicking off the list is the Prairie-based startup that, in 2019, landed the largest VC financing in history for any Prairie-based ICT company. Vendasta

Managing Incoming Calls

Effectively managing incoming calls is a very important process. Information needs to be recorded properly, forwarded to the right people and then followed up on in a timely fashion. Now do it thousands of times each day with hundreds of possible call routes. The ability to efficiently navigate this process becomes quite challenging and nerve-wracking.  

Meaningful Work: What to do with the time saved from Andgo Smart Call?

Healthcare organizations using Andgo Smart Call find themselves with an abundance of Scheduling resources at their disposal. One partner previous to using Andgo Smart Call required 16 Scheduling Staff to fill the 300 unplanned absences that would occur within their organizations each day. After Andgo Smart Call was implemented, 4 Scheduling Staff were able to manage the [...]

How Andgo Smart Call provides Call Out Automation

Before reading this article check out the informative article:  ‘Automating the Call Out Process’   Using data and programming logic, Andgo Smart Call automates and facilitates the process of finding the right employee to cover a shift when a member of the team calls in sick. Based on a configurable rules engine (skill-set, seniority, status availability,

Automating the Call Out Process

What do you do when a member of your team calls in sick?  Pull up the shift details, create the call list and start dialling numbers hoping to find an employee willing to work?    This current scheduling practice of manually communicating available shifts to employees is both inefficient and resource intensive. Manually calling employees on

Going Beyond Automated Call Outs by Process Automation

According to StatsCan, the industry with the highest rate of employee absenteeism is Healthcare.  With Healthcare employees being essential to patient care, these absences need to be filled as quickly as possible.  Most Healthcare organization fill these absences the same way: manually calling employees one at a time to see if they want to work.  This is a very time [...]

Methods of Communicating to Employees

Manual callout processes are time and resource consuming. The manual callout process generally follows these steps: Record absence Build an appropriate call-in list Phone first name on the call-in list Ask the employee if they want to work shift If yes, the process stops, if no call next employee Repeat step 4 until an employee