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Keeping The Pair Programming Magic Alive When Working Remotely

A review by Teresa Hume.   In light of the COVID-19 pandemic, Andgo has had to quickly adjust to working remotely over the past couple of months. We realized early on that the way we closely work together doesn’t translate very well into working remotely given the tools that we use day-to-day. The biggest challenge

Smart Calls. Can SMART automation revolutionize my scheduling practices?

Working smarter not harder is a mantra endorsed in most organizations. We want our teams to find ways to optimize efficiency in every task. Particularly when they are tasks that are repeated many times throughout each day. In fact, we often pay significant dollars to consultants to make our organizations SMART-er and LEAN-er. We know in the end, efficiency and effectiveness [...]

Filling Shifts – What’s the cost?

As Scheduling for many industries is an expensive and time-consuming operational task. Filling shifts with the right team member and ensuring every shift is filled can be a significant burden on the organization. Add in the complexities of collective bargaining agreements and shift filling becomes even more complex. Layer in a 24/7 operation and you get an exponential [...]

How Andgo responded to the toll-free challenges created by COVID

New challenges are coming up with the COVID-19 pandemic. Many businesses have shifted to working remotely, and telephone and communication channels are being put to the test. Toll-free lines are opening up to the many public queries coming in due to the pandemic. Governments and Health Regions needed a way to effectively communicate with the public in an efficient way. [...]

Andgo named one of Betakit’s Eight Prairie Startups to watch in 2020

Andgo is proud and excited to be listed as one of Betakit’s Eight Prairie Startups to watch in 2020. Check out the full article here. Andgo has been listed alongside: Vendasta Kicking off the list is the Prairie-based startup that, in 2019, landed the largest VC financing in history for any Prairie-based ICT company. Vendasta

Managing Incoming Calls

Effectively managing incoming calls is a very important process. Information needs to be recorded properly, forwarded to the right people and then followed up on in a timely fashion. Now do it thousands of times each day with hundreds of possible call routes. The ability to efficiently navigate this process becomes quite challenging and nerve-wracking.  

Meaningful Work: What to do with the time savings from Andgo Smart Call?

Healthcare organizations using Andgo Smart Call find themselves with an abundance of Scheduling resources at their disposal. One partner previous to using Andgo Smart Call required 16 Scheduling Staff to fill the 300 unplanned absences that would occur within their organizations each day. After Andgo Smart Call was implemented, 4 Scheduling Staff were able to manage the [...]

How Andgo Smart Call Automates Call Outs

Before reading this article check out the informative article:  ‘Automating the Call Out Process’   Using data and programming logic, Andgo Smart Call automates and facilitates the process of finding the right employee to cover a shift when a member of the team calls in sick. Based on a configurable rules engine (skill-set, seniority, status availability,

Automating the Call Out Process

What do you do when a member of your team calls in sick?  Pull up the shift details, create the call list and start dialling numbers hoping to find an employee willing to work?    This current scheduling practice of manually communicating available shifts to employees is both inefficient and resource intensive. Manually calling employees on