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How Broadcast keeps Healthcare Professionals informed during COVID-19

The COVID-19 pandemic is forcing organizations on the frontlines to adapt to new challenges. One of these challenges is how they communicate with employees. Clear communication is crucial to ensure employees are receiving up-to-date information, especially in the healthcare sector. This is where we can help. Our Broadcast module helps Healthcare professionals stay informed [...]

Diversity and Inclusion at Andgo

At Andgo, we’ve been having many conversations around diversity and inclusion. We’ve been discussing ways in which we can promote and hire a diverse and inclusive team and elevate minority groups in our industry. The conversation is still happening, and we’re excited to see where it leads. We want to use this momentum as a catalyst for actionable change.

Innovation in a time of crisis

As much as COVID-19 has separated and isolated us as we practice physical distancing, it has also brought us together as a community, united by the same goal.  Right now there is no ‘us’ or ‘them’, just ‘we’. This community which we are all a part of relies on each member to do their part. Each member has an important role to play in helping the community. Creativity and [...]

Keeping The Pair Programming Magic Alive When Working Remotely

A review by Teresa Hume In light of the COVID-19 pandemic, Andgo has had to quickly adjust to working remotely over the past couple of months. We realized early on that the way we closely work together doesn’t translate very well into working remotely given the tools that we use day-to-day. The biggest challenge

Can SMART automation revolutionize my scheduling practices?

Working smarter not harder is a mantra endorsed in most organizations. We want our teams to find ways to optimize efficiency in every task. Particularly when they are tasks that are repeated many times throughout each day. In fact, we often pay significant dollars to consultants to make our organizations SMART-er and LEAN-er. We know in the end, efficiency and effectiveness [...]

Filling Shifts – What’s the cost?

As Scheduling for many industries is an expensive and time-consuming operational task. Filling shifts with the right team member and ensuring every shift is filled can be a significant burden on the organization. Add in the complexities of collective bargaining agreements and shift filling becomes even more complex. Layer in a 24/7 operation and you get an exponential [...]

How Andgo responded to the toll-free challenges created by COVID

New challenges are coming up with the COVID-19 pandemic. Many businesses have shifted to working remotely, and telephone and communication channels are being put to the test. Toll-free lines are opening up to the many public queries coming in due to the pandemic. Governments and Health Regions needed a way to effectively communicate with the public in an efficient way. [...]

Andgo named one of Betakit’s Eight Prairie Startups to watch in 2020

Andgo is proud and excited to be listed as one of Betakit’s Eight Prairie Startups to watch in 2020. Check out the full article here. Andgo has been listed alongside: Vendasta Kicking off the list is the Prairie-based startup that, in 2019, landed the largest VC financing in history for any Prairie-based ICT company. Vendasta

Managing Incoming Calls

Effectively managing incoming calls is a very important process. Information needs to be recorded properly, forwarded to the right people and then followed up on in a timely fashion. Now do it thousands of times each day with hundreds of possible call routes. The ability to efficiently navigate this process becomes quite challenging and nerve-wracking.