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Quick Dial

 

Automatically receive, route and prioritize urgent employee phone requests (such as absence reporting) and present the information to scheduling teams via dashboards organized by priority and category.

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Quick Dial At-a-Glance


Quick Dial Step 1 - Employees call a toll-free number to self-select the category/reason for their call
Quick Dial Step 2 - Request information is recorded & automatically routed into the dashboard workflow
Quick Dial Step 3 - Scheduler use a data-rich screen to process requests
Quick Dial Step 4 - Requests are tracked & stored for auditing and searchable to view status/actions in real-time
Information about Quick Dial process
Employee phone calls metric icon

Each month Andgo customers receive and process over 35,000 employee calls through Quick Dial.

Benefits & Features

Andgo’s Quick Dial empowers employees to submit phone call requests (such as reporting an absence) through a highly intuitive Interactive Voice Response (IVR) system. Each call and corresponding action is automatically logged and reviewable in the audit trail. Quick Dial optimizes how scheduling departments receive, direct and process incoming phone calls. 

  • Automatically connects to schedule data to show the most up-to-date changes
  • Removes the need for a live interaction for unplanned leaves - employees have confidence in successfully reporting absences immediately
  • Standardized, consistent information gathered in the request process
  • Tasks are automatically prioritized and categorized for the scheduling team, removing ambiguity around urgency
  • By also activating Andgo’s Enhanced Absences, Managers can be included in the absence approval process.
Manage employee absences and automatically update schedules

Absence Onboarding Savings Calculator

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Your Annual Savings:

Scheduling Costs before Andgo

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Scheduling Costs after Andgo

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You Save

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**Time to manually receive & process calls takes an average of 7 minutes based off Andgo customer baseline data

**Time receive & process calls with Andgo Quick Dial takes an average of 1 minutes based off Andgo historical metrics

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