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Feature update: Annual Vacation Enhancements

Andgo is excited to announce the release of some exciting new enhancements to our Annual Vacation module. These enhancements will fine-tune functionality and provide enhanced overall usability and navigability.  New Admin Tools A key portion of the enhancements we tackled this year focused on providing organizations more autonomy before and during their annual vacation [...]

What is IVR?

Interactive Voice Response (IVR) is an automated phone system. It can be customized to meet individual organizational needs. It is a technology that helps guide employees through an interactive menu to ensure they are reaching the department they need. The messages are pre-recorded and prompt employees to use their touch-tone keypad or speak up so

Andgo’s Annual Vacation Improves the Employee Experience

Gone are the days of the endless paperwork associated with annual vacation. Not only have we found a way to alleviate the back and forth headache and hours spent shuffling requests for vacation, we’re keeping it green as well! The Annual Vacation Bidding module is a seamless extension of the Andgo platform. Organizations are able

Feature Update: Partial Shifts & Calendar

Partial Shifts Andgo is excited to announce the release of a new Partial Shifts feature as part of its Smart Call and Prebooking modules. Currently, employees are only notified of and able to bid on full shifts through these modules. With the introduction of our Partial Shifts feature, customers will be able to optionally allow employees to bid on portions of shifts, adding [...]

Broadcast helps the SHA mobilize a team to go North

Saskatchewan recently saw a spike in COVID-19 cases in a northern community. It was imperative to mobilize a team of healthcare professionals as quickly as possible to assist the Northern Inter-Tribal Health Authority in managing the outbreak. The Saskatchewan Health Authority (SHA) needed to get support to the north immediately, so they turned to Broadcast for help. 

How Broadcast helps Healthcare Professionals stay informed during COVID-19

The COVID-19 pandemic is forcing organizations on the frontlines to adapt to new challenges. One of these challenges is how they communicate with employees. Clear communication is crucial to ensure employees are receiving up-to-date information, especially in the healthcare sector. This is where we can help. Our Broadcast module helps Healthcare professionals stay informed [...]

Smart Calls. Can SMART automation revolutionize my scheduling practices?

Working smarter not harder is a mantra endorsed in most organizations. We want our teams to find ways to optimize efficiency in every task. Particularly when they are tasks that are repeated many times throughout each day. In fact, we often pay significant dollars to consultants to make our organizations SMART-er and LEAN-er. We know in the end, efficiency and effectiveness [...]

How Andgo responded to the toll-free challenges created by COVID

New challenges are coming up with the COVID-19 pandemic. Many businesses have shifted to working remotely, and telephone and communication channels are being put to the test. Toll-free lines are opening up to the many public queries coming in due to the pandemic. Governments and Health Regions needed a way to effectively communicate with the public in an efficient way. [...]

Managing Incoming Calls

Effectively managing incoming calls is a very important process. Information needs to be recorded properly, forwarded to the right people and then followed up on in a timely fashion. Now do it thousands of times each day with hundreds of possible call routes. The ability to efficiently navigate this process becomes quite challenging and nerve-wracking.