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Feature update: Annual Vacation Enhancements

Andgo is excited to announce the release of some exciting new enhancements to our Annual Vacation module. These enhancements will fine-tune functionality and provide enhanced overall usability and navigability.  New Admin Tools A key portion of the enhancements we tackled this year focused on providing organizations more autonomy before and during their annual vacation [...]

What is IVR?

Interactive Voice Response (IVR) is an automated phone system. It can be customized to meet individual organizational needs. It is a technology that helps guide employees through an interactive menu to ensure they are reaching the department they need. The messages are pre-recorded and prompt employees to use their touch-tone keypad or speak up so

What back to school means for shift workers

It’s that time of year again. The weather is cooling off, the leaves are starting to change, and our little ones are returning to the schoolyard. The major difference this year? COVID-19. For many the return to school is often anticipated and exciting, however this year there’s an air of unease. Return to school protocols are constantly evolving with the changing landscape [...]

Improve employee engagement and mental health through meaningful work

Automation and the use of AI to streamline and innovate scheduling practices not only create operational savings, but it also gives valuable time back to scheduling staff which can be used toward more meaningful work. In working closely with our Healthcare customers, we understand the demands on scheduling staff, and what aspects of the jobs and tasks associated with [...]

Meaningful Work: What to do with the time saved from Andgo Smart Call?

Healthcare organizations using Andgo Smart Call find themselves with an abundance of Scheduling resources at their disposal. One partner previous to using Andgo Smart Call required 16 Scheduling Staff to fill the 300 unplanned absences that would occur within their organizations each day. After Andgo Smart Call was implemented, 4 Scheduling Staff were able to manage the [...]