Keeping The Pair Programming Magic Alive When Working Remotely

A review by Teresa Hume In light of the COVID-19 pandemic, Andgo has had to quickly adjust to working remotely over the past couple of months. We realized early on that the way we closely work together doesn’t translate very well into working remotely given the tools that we use day-to-day. The biggest challenge

Can SMART automation revolutionize my scheduling practices?

Working smarter not harder is a mantra endorsed in most organizations. We want our teams to find ways to optimize efficiency in every task. Particularly when they are tasks that are repeated many times throughout each day. In fact, we often pay significant dollars to consultants to make our organizations SMART-er and LEAN-er. We know in the end, efficiency and effectiveness [...]

Filling Shifts – What’s the cost?

As Scheduling for many industries is an expensive and time-consuming operational task. Filling shifts with the right team member and ensuring every shift is filled can be a significant burden on the organization. Add in the complexities of collective bargaining agreements and shift filling becomes even more complex. Layer in a 24/7 operation and you get an exponential increase [...]

Automating the Call Out Process

What do you do when a member of your team calls in sick?  Pull up the shift details, create the call list and start dialling numbers hoping to find an employee willing to work?    This current scheduling practice of manually communicating available shifts to employees is both inefficient and resource intensive. Manually calling employees on

Going Beyond Automated Call Outs by Process Automation

According to StatsCan, the industry with the highest rate of employee absenteeism is Healthcare.  With Healthcare employees being essential to patient care, these absences need to be filled as quickly as possible.  Most Healthcare organization fill these absences the same way: manually calling employees one at a time to see if they want to work.  This is a very time consuming [...]

Methods of Communicating to Employees

Manual callout processes are time and resource consuming. The manual callout process generally follows these steps: Record absence Build an appropriate call-in list Phone first name on the call-in list Ask the employee if they want to work shift If yes, the process stops, if no call next employee Repeat step 4 until an employee